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Housing Office Wish

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JessicaS 1
anne 1
Bob 1
Rachel 3
Kristen 1
Blueser oO 1
seriously 2
hokie 1
Marymac 2
a3569571uu 3
a3514066uu 2

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a3514066uu --- 11 years ago -

I really really really wish that the people at Housing would have to go through a housing search like we do -- that way maybe they would understand how much of a jumping through hoops process this all is. Empathy would go a long way instead of briskness and no flexibility.

We have searched for a house. We have contacted realtors. We have been scouring every resource that we can. We finally find something that we can live in and unfortunately cannot move in for a few more weeks. What we got in return from the housing office is that we shouldn't be "waiting for the house to be available". Instead we should continue a fruitless search for something available now.

So we continue to play the game. Although logically it makes more sense to sign off of this house than to waste our time, the landlord's time, and housing's time by generating more phone calls and more paperwork.

*needed a rant today* 

a3569571uu --- 11 years ago -

Ahhhhhhhhhhh newbies!

You, my friend, have only learned your first lesson in hating a move to GER. Just wait, you still get to deal with FMO and if you're Army, Finance. Don't worry though, those offices are staffed by the most knowledgable, friendly, and courteous professionals this region has to offer.

Iff you get through this process without stabbing yourself in the eye, consider yourself lucky!! 

Blueser oO --- 11 years ago -

That is what we did. We found a house that wouldn't be ready for another month, signed the lease (with permission of housing) and moved into a temp apartment tlf until our house was ready. Some tlfs will let you sign a contract for however long it takes until your house is ready, and you can even find furnished ones. We basically told housing that we wanted this house and we would just stay in a tlf until then, they didn't have a problem with it. Best of luck to you! 

Rachel --- 11 years ago -

Are you saying they won't sign off? 

a3514066uu --- 11 years ago -

Hmm, I wonder if it's the same for TLAs? We're in a furnished TLA and were told that we may not be covered after the 30 day window. Yet, when we ask to see something in writing the reply is either, it's out of their hands; it's up to the discretion of the housing manager; or it needs to be taken up with another agency...

On a side note, I don't qualify this as exclusive to Germany. We've dealt with housing offices 6 times now and it's always the same. What I'm saying is that it doesn't appear that the people staffing housing have a clue as to how it is to relocate. I do not want to wait for a few more weeks either - I would like my stuff now - but I also do not want to move in a few months when the place we "settle" on isn't safe or conducive to our family needs.

Excuse me while I go beat my head against the wall again... 

a3569571uu --- 11 years ago -

Amen, and you have indeed pegged it. My favorite part was having to go over to the Ramstein website to find the HRN link. USAG-K website did not and does not have it, though they essentially require you to use it. 

anne --- 11 years ago -

im sorry you are haveing a rough time . we were lucky we got our house on the second go and we moved in before it was finsihed but it was ine. we were lucky with houseing as they were helpful and we didnt have a issue but i guess we were just lucky. hope it all works out for you. 

hokie --- 11 years ago -

@a3514066uu... Okay your obviously new to germany, but are you to the military. Rules and regulations for TLA, OHA, and whatever allowances military are entitled are mandated by the US government and respective military services.
Housing office are just the messengers.
Stop shooting the messengers.
They are here for a reason. They have been here long before you ever decided to come to germany or join military service.
And if you are the dependent; get a life or a job. There are too many other drama queens in Ramstein.
The military member is responsible party when it comes to the PCS process.
TLA is 30 days. Extensions have to go thru higher approval for exception reasons not personal reasons. 

Rachel --- 11 years ago -

TLA is 30 days. Extensions have to go thru higher approval for exception reasons not personal reasons.

After that, if you are still in a temporary place, they just start your BAH and pay for the contract at your temp place with that. It works fine, but you do have to ASK them for it (at least in my experience).

We found the house we wanted, but it wouldn't be vacant for three months. We stayed in a temporary place off base for that entire time, and it was all paid for. It is an entitlement, and it was cheaper for the military than once we were actually in our house. Good luck! 

seriously --- 11 years ago -

i beg to differ on the 30 days. 30 days is not guaranteed. don't plan on 30--we didn't get it and many people don't. the system is broken. 

JessicaS --- 11 years ago -

Just ask for an extension, we did, they didn't even want us to try but we insisted and it was approved, we were in TLF for 45 days for the same reason. 

Marymac --- 11 years ago -

i beg to differ on the 30 days. 30 days is not guaranteed. don't plan on 30--we didn't get it and many people don't. the system is broken. 

Do you mean that you aren't guaranteed 30 days to stay in the on-base TLF, or that you aren't guaranteed 30 days of TLA?

It's also not clear what they would pay you (BAH/OHA) if you go over your 30 days. Since your OHA is only supposed to be the amount of your lease, how would they know how much to pay you for a temp place to live? (unless you have a contract somewhere). Do you end up having to pay out of pocket for that time and get reimbursed? 

seriously --- 11 years ago -

Correct me if I am wrong, but you are only guaranteed 14 days of TLA-don't knowhow long they will let you stay in tlf. i have heard that the contracts for a tlf facility are priced per sq meter. not sure if this is true. so, you might be able to find a tlf, but may not get your full oha entitlement. yes, we had to pay out of pocket. they would not extend our tla after 14 days and we couldn't find a tlf and they won't pay for a hotel or on base tlf. just be aware that this can happen to you. everyone always says, oh they will just extend you, go talk to them, but we got help from no one. not housing and not the unit. we were really stuck, so we paid out of pocket for tla and then had to pay a realtor fee to get in to something. very expensive. 

Rachel --- 11 years ago -

In my experience, what we were told- we couldn't stay in on-base TLF after, I think it was like 15 days, because of space available. Some people can stay there for 30 IF there is space. So we hadn't found a place yet and didn't want what they offered us on base, so housing gave us a list of approved off-base TLFs. We picked one and housing made a contract which we took to them to sign.
Once we finally found a place, it wasn't going to be vacant for another three months. We decided to move to a different TLF off base, so we got another contract from housing and did the same thing. We got money for utilities as well.

I believe we did pay out of pocket for out first month off base and then were reimbursed. I do remember my husband had to kinda search around for the information to do this and ask several people. He may have ended up finding the written reg and then asking for it; I don't recollect exactly. BUT once we knew what we were asking for, housing knew exactly what to do and it worked pretty smoothly. 

Kristen --- 11 years ago -

That is what we did. We found a house that wouldn't be ready for another month, signed the lease (with permission of housing) and moved into a temp apartment tlf until our house was ready. Some tlfs will let you sign a contract for however long it takes until your house is ready, and you can even find furnished ones. We basically told housing that we wanted this house and we would just stay in a tlf until then, they didn't have a problem with it. Best of luck to you!


we had to do that for 90 days! 2 different places prior to our permanent place.......like Rachel did--they will give you a housing allowance

I do have to say that I had the house picked out and signed for 3 months before we even set foot on soil here--did the same thing in Georgia

I had a friend check the house out, had photos sent, emails, etc.

Not like we were buying the house. Both times it worked out nicely. 

a3569571uu --- 11 years ago -

Empathy would go a long way instead of briskness and no flexibility

I think this is the key point in the whole thing hokie. It's all about attitude. The attitude of all but one housing person, FMO, finance and such has been horrible, like they are doing us a favor by taking up space and earning a paycheck.

Case in point, first person in the office when they open and taken 30 minutes AFTER they opened, so what's the point of opening if you're not OPEN?

It's all about the attitude. Empathy as stated by the author would go a long way!! 

Marymac --- 11 years ago -

I do have to say that I had the house picked out and signed for 3 months before we even set foot on soil here--did the same thing in Georgia


How did you do this? I thought that you could not sign a lease without approval from housing, and did you do all that via email? Also, did you pay a deposit just to hold it until you got there, or the entire security deposit? 

Bob --- 11 years ago -

you have to remember that many of the people in housing and the other places have been working there for a long time. their attitude could be a culmination of all the crap they've had to put up with. it's been shown on here many times that people want the rules to bend or not apply to them so they can get what they want.

i'm not saying the housing office attitude is right, but you have to understand it.

what many people take for briskness and no flexability is just the normal german way of expression. they tell you what the facts are and they don't try to sugar coat it. if the answer is no they just tell you no.

as far as flexiblity, they have to follow rules and regulation and they are very good at that. just because they won't let you do what you want doesn't make them inflexible or wrong. 

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